Return & Refund Policy

Return Eligibility

• You may request a return within 30 calendar days after you receive your order.
• Items must be unused, undamaged, in original packaging with all accessories, tags and parts included.
• Any product that shows signs of wear, scratch, stain, assembly damage or missing parts will not be eligible for return or refund.
• Custom‑made, personalized, clearance items and final‑sale goods cannot be returned or refunded.

Return Process

1. Please contact our customer service via email to submit a return request. Please provide your order number and photos of the item.
2. We will review your request and send you return instructions within 2‑3 business days. Do NOT send back items without prior authorization. Unauthorized returns will be refused.
3. Customer is responsible for return shipping cost unless the item is defective, damaged upon arrival or shipped incorrectly by us.
4. We are not responsible for lost or damaged return shipments caused by third‑party shipping carriers. We recommend you use a trackable shipping service.

Refund Terms

• Once we receive and inspect your returned item, we will notify you the approval status of your refund.
• Approved refunds will be processed to your original payment method within 5‑10 business days. Processing time depends on your bank or payment provider.
• Original shipping fees are non‑refundable, except for our shipping error or product defect.
• Partial refund may apply if the item is not in resalable condition.

Damaged & Defective Items

Exchanges